Winbuzz India
Frequently Asked Questions
Find answers to common queries
Priya Sharma
2 days agoHow can I track my order?
You can track your order by logging into your account and navigating to the 'My Orders' section. There you'll find real-time updates of your order status, along with the expected delivery date. You'll also receive SMS and email notifications at each stage of your delivery journey.
Raj Patel
3 days agoWhat is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and in resalable condition. To initiate a return, visit the 'Returns' section in your account, select the item, and follow the instructions. We offer free pickup for all returns across India.
Anita Joshi
5 days agoDo you offer installation services?
Yes, we offer professional installation services for most of our products in major Indian cities. During checkout, you can select the installation option for an additional fee. Our trained technicians will schedule a convenient time for installation and ensure everything is set up properly.
Vikram Singh
1 week agoAre there any warranties on products?
Yes, most of our products come with a manufacturer warranty ranging from 1 to 5 years, depending on the product category. The specific warranty period is mentioned on each product page. For warranty claims, you can contact our customer support team with your order details and issue description.
Neha Reddy
1 week agoDo you offer EMI options?
Yes, we offer EMI options through all major credit cards and select financing partners. You can choose EMI during checkout, with tenures ranging from 3 to 24 months. Some EMI options are interest-free, depending on ongoing promotions and bank offers.
Arjun Mehta
2 weeks agoHow long does delivery usually take?
Delivery times vary based on your location and the product. For most metro cities, standard delivery takes 3-5 business days. For tier 2 and 3 cities, it may take 5-7 business days. Some larger furniture items may require 7-14 business days for delivery. Premium delivery options with faster timelines are available at checkout.
Sneha Nair
2 weeks agoDo you ship outside India?
Currently, we only ship within India. We deliver to all states and union territories, including remote locations through our extended delivery network. However, certain large or fragile items may have delivery restrictions to some locations, which will be clearly indicated during checkout.